Terms of Service

1. Who provides the service

Temps is provided by KUNG FU SOFTWARE SL, Spain, VAT ID ESB42669572. You can contact us at dviejokfs@temps.sh for questions about these terms, your account, or billing.

These terms apply to the Temps website, accounts, and hosted services, including Temps Cloud. By creating an account or ordering a hosted service, you agree to these terms. If you act for an organisation, you must have authority to accept them on its behalf. A separate agreement expressly agreed with us takes priority where its terms conflict with these terms.

2. Accounts and access

Provide accurate account and billing information and keep your sign-in methods and credentials secure. You are responsible for activity you authorise through your account. Contact support promptly if you suspect unauthorised access.

Use the service only where you are legally able to enter into this agreement. Access to invite-only or beta features depends on the invitation and availability of those features.

3. Hosted services and your infrastructure

The plan description and order confirmation describe the features, limits, and charges you purchase. Beta features can change and may experience interruptions; do not assume a particular availability or support response time unless it is included in a separate agreement.

You remain responsible for infrastructure and third-party services you control, including their charges, access permissions, configuration, and independent backups. Review the documentation and keep copies of data you need before deleting resources or ending a service.

4. Billing and renewals

Prices, currency, billing intervals, and applicable taxes are shown before you complete an order. Stripe processes payments. By purchasing a recurring subscription, you authorise the recurring charges disclosed at checkout until the subscription is cancelled.

Any trial, discount, or promotional offer applies only when explicitly included in your order. Your checkout and order confirmation explain when charges begin. These terms do not create a trial or discount that was not offered.

We will give notice before changing the price of an existing subscription. Any change applies to a future renewal, so you can cancel before it takes effect.

5. Cancellation, billing questions, and refunds

You can cancel a Temps Cloud subscription through the billing portal linked from your account, or contact support if you cannot access it. Cancellation normally takes effect at the end of the current paid billing period, as shown in the portal, and stops subsequent renewals.

For a disputed charge or refund request, email dviejokfs@temps.sh with your account email and invoice number. Do not send payment card details. We will assess the request against your order, any applicable offer, and your statutory rights. Cancelling renewal does not by itself request a refund for an earlier charge.

Nothing in these terms removes mandatory consumer rights, including any applicable withdrawal, refund, or conformity rights. If you are an EU consumer, distance service contracts generally have a 14-day withdrawal period, subject to statutory conditions and exceptions. Contact us with a clear statement identifying your order if you wish to exercise that right; using a service does not by itself waive rights that require express consent to waive.

6. Acceptable use

Do not use Temps for unlawful activity, infringement of others’ rights, malware distribution, spam, unauthorised access, or disruption of other users or networks. Do not evade service limits, abuse credentials, or attempt to access data you are not authorised to use.

You must have the rights and permissions needed for the code, content, and data you process using the service.

7. Your content, privacy, and software licences

You retain ownership of your code, content, and data. You grant us only the permissions needed to operate the services you request, including processing and storing data where the service requires it.

Our Privacy Policy describes how we handle personal information. These terms do not replace any separate data processing agreement that applies to your use.

Self-hosted open-source Temps software is governed by the licences distributed with that software. These hosted-service terms do not restrict the rights those licences grant. Third-party services and software remain subject to their own terms and licences.

8. Suspension and ending access

We may restrict access where reasonably necessary to address a security threat, unlawful use, a material breach of these terms, or unpaid charges. Where practical, we will notify you and give you an opportunity to resolve the issue; urgent security or legal situations may require immediate action.

If a hosted service is discontinued, we will give reasonable advance notice where practical so you can arrange alternatives and export data available through the service. Contact support if you need help understanding the effect of cancellation or suspension on your resources.

9. Responsibility and applicable law

Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded, including mandatory consumer protections.

Spanish law governs these terms, without depriving consumers of mandatory protections or access to courts available under the law applicable to them. Contact support first if you have a complaint so we can try to resolve it.

10. Changes and contact

We may update these terms as the service changes. We will publish the updated version with its date and notify affected account holders of material changes before they take effect where required. Changes do not retroactively remove rights relating to an existing order.

For service questions, complaints, cancellation assistance, or questions about these terms, email dviejokfs@temps.sh or visit our support page.